Yelp Jobs, Employment in Remote (Austin Tx) – Indeed Jobs US

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ad1 Yelp is looking for highly motivated and customer-focused individuals to join our remote support team based in Austin, Texas. This role is a fantastic opportunity to support our diverse client base while working from the comfort of your home. As a Yelp representative, you will engage with a variety of users across backgrounds, helping them navigate our platform, resolve issues, and improve their overall experience. Job Description As a Remote Customer Support Representative at Yelp, you will provide personalized support to a wide range of users and businesses. Your role includes responding to inquiries, resolving platform issues, and enhancing customer satisfaction through prompt and respectful communication. The ideal candidate thrives in a diverse environment, values inclusion, and can communicate with empathy and clarity. This role emphasizes diversity, equity, and inclusion. Yelp strongly believes in creating a workplace that celebrates people from all walks of life. Our team includes individuals of different ethnicities, gender identities, ages, socioeconomic statuses, disabilities, and orientations. We encourage candidates who bring unique perspectives to apply. Company Overview Yelp connects people with great local businesses. With millions of users worldwide, our platform is a trusted resource for honest reviews and business insights. At Yelp, our mission is to foster transparency and support small businesses, all while building a team as diverse and vibrant as the communities we serve. Requirements Must reside in Austin, Texas, or surrounding areas High school diploma or GED required; Associate’s or Bachelor's degree preferred Strong written and verbal communication skills Previous customer service or support experience preferred Ability to handle multiple tasks while maintaining attention to detail Must have a quiet, distraction-free workspace and reliable internet Demonstrated commitment to fostering an inclusive and respectful environment Responsibilities Provide responsive and high-quality support to Yelp users Assist with account access, content moderation, and product features Troubleshoot issues, investigate concerns, and follow up with users Record and escalate user feedback to relevant departments Engage with a wide-ranging audience in a culturally competent manner Maintain accurate records of user interactions using internal tools Benefits Competitive base salary and performance-based bonuses Fully remote role with equipment provided Health, dental, and vision insurance 401(k) plan with company match Paid time off, holidays, and volunteer days Employee resource groups that support diverse communities Professional development opportunities How to Apply Interested applicants should submit their resume and a brief cover letter explaining their interest in the position and their alignment with Yelp’s values of diversity and inclusion. Selected candidates will be contacted for a remote interview process. Apply For This Job ad2 apply to this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...